Hospitality Strategy Lab: How AI and Automation are Revolutionizing Guest Experience in Hospitality

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Leif Huckman: Building Trust in Hospitality, CheckMyChecks.com

Jason Littrell

Published on: 14/10/2025

In this conversation, Jason Littrell speaks with Leif Huckman about his innovative app, CheckMyChecks.com, designed to help hospitality workers verify their paychecks and ensure compliance with wage laws. Leif discusses the challenges faced by hospitality operators, the prevalence of wage theft, and the importance of transparency and accountability in payroll systems. He emphasizes the role of technology in addressing these issues and shares insights on consulting strategies for improving operations in the hospitality industry.

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Consumer Psychology in Hospitality - Daniel Burstein on the Hospitality Strategy Lab Podcast

Jason Littrell

Published on: 07/10/2025

In this conversation, Jason Littrell and Daniel Burstein explore the evolving landscape of consumer psychology in the hospitality industry. They discuss the importance of understanding value propositions, identifying ideal customer tribes, and creating a third place for patrons. The conversation emphasizes the balance between tactical promotions and strategic branding, the role of AI in marketing, and the significance of nurturing customer relationships through frontline staff. They also address the challenges faced by independent bars and restaurants, including staffing issues and changing consumer expectations, while highlighting the need for a joyful and engaging customer experience.

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